Supercharge your Customer Satisfaction in 8 easy steps

Posted by Darren Wingfield 12 December 2014 07:50 AM

Following on from the Harlands Business Builder Workshop event recently with Geoff Ramm, it’s made me start to challenge, think differently and consider:

‘How often in larger firms are customer service & marketing kept separately? WHY?’

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Topics: Business Owner Customer Satisfaction

Take Control of Customer Satisfaction. Part 2

Posted by Darren Wingfield 24 February 2014 01:20 PM

This blog post is Part Two of our guest blog written by customer service specialist Guy Letts, to read the first blog please click here

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Topics: Business Start Up Customer Satisfaction

Take Control of Customer Satisfaction. Part 1

Posted by Darren Wingfield 24 February 2014 01:08 PM

Author: Guy Letts, Director of Customersure

When I landed a job with responsibility for running customer services and growing a large revenue stream, I soon learnt that bringing in new business wasn’t the whole story. It was important to look after what you already had, too. And if you could get the existing customers on your side, then the icing on the cake was more repeat business and more word-of-mouth referrals.

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Topics: Business Start Up Business Owner Customer Satisfaction